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Privacy Policy

1. Introduction

Golden Age Smiles is committed to protecting the privacy and security of personal information. This Privacy Policy explains how we collect, use, store, and protect personal data when individuals use our services or visit our website.

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We process personal data in accordance with the UK GDPR and the Data Protection Act 2018.

2. Who We Are

Golden Age Smiles provides domiciliary and mobile dental services for patients who are unable to attend traditional dental practices. This includes services provided in care homes, residential facilities, and private residences.

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For data protection purposes, Golden Age Smiles acts as the Data Controller for the information collected.

3. Personal Data We Collect

We may collect and process the following information:

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Personal Details

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  • Name

  • Address

  • Date of birth

  • Telephone number

  • Email address

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Health Information

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  • Medical history

  • Dental history

  • Current medications

  • Clinical records and treatment information

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Care Home Information

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  • Details provided by care homes or carers regarding a resident’s care requirements.

Health information is considered special category data and is handled with additional protection.

4. How We Collect Information

Personal information may be collected through:

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  • Online contact forms on the website

  • Telephone enquiries

  • Care home referrals

  • Family or carer requests

  • During clinical assessments and treatment

  • Healthcare professional referrals

5. How We Use Personal Data

We use personal data for the following purposes:

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  • Providing dental care and treatment

  • Managing appointments and referrals

  • Communicating with patients, carers, and care homes

  • Maintaining clinical records

  • Meeting legal and regulatory obligations

  • Improving our services

6. Lawful Basis for Processing

We process personal data under the following lawful bases:

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  • Provision of healthcare services

  • Consent from the patient or authorised representative

  • Legal obligations relating to healthcare regulation

  • Legitimate interests for running healthcare services

7. Sharing Information

We may share personal data, when necessary, with:

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  • Other dental or healthcare professionals

  • Hospitals or specialist referral services

  • Care home staff involved in a patient’s care

  • Regulatory bodies where legally required

  • Professional indemnity insurers where appropriate

Personal data will never be sold to third parties.

8. Data Security

Golden Age Smiles take appropriate measures to protect personal information, including:

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  • Secure record keeping systems

  • Confidential handling of patient information

  • Access restrictions to authorised personnel only

9. Data Retention

Dental records are retained in accordance with professional guidance and legal requirements.

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Typically:

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  • Adult dental records are retained for a minimum of 11 years

  • Children’s records are retained until age 25

10. Your Data Protection Rights

Individuals have the right to:

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  • Access their personal data

  • Request corrections to inaccurate data

  • Request deletion of personal data where appropriate

  • Restrict processing of their data

  • Object to certain uses of their data

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Requests should be submitted in writing.

11. Website Cookies

This website may use cookies or analytics tools to improve user experience. These cookies do not collect sensitive personal health information.

12. Contact

For any privacy enquiries please contact:

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Golden Age Smiles
Telephone: 0161 399 5814
Website: www.golden-age-smiles.co.uk

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